I help organizations identify Accounts Receivable bottlenecks, improve collections performance, and strengthen cash flow using 30+ years of financial operations experience.
The Real Problem
Most cash flow problems aren't revenue problems—they're collection problems. Here's where finance leaders typically lose ground.
Receivables sitting past 60, 90, even 120 days—silently draining working capital.
Revenue on paper that never quite arrives when payroll and vendors are due.
Ballooning AR aging buckets that no one has time to fully investigate.
Collections handled by spreadsheets, sticky notes, and inconsistent outreach.
Write-offs, unbilled work, and missed disputes that quietly erode margin.
Leadership flying blind without clean DSO, aging, or collector-level reporting.
The Opportunity
Lower DSO with consistent, prioritized outreach.
Predictable inflows that match operating needs.
Clean aging data leadership can actually trust.
Catch disputes and short-pays before they age.
Customers paying on terms—without friction.
Finance team focused on strategy, not firefighting.
About Racquel
Racquel Wilson is a senior Accounts Receivable and Cash Flow Strategist with an MBA in Logistics & Supply Chain Management and more than 25 years leading credit, collections, accounting, and financial operations across complex organizations.
Her work spans healthcare, manufacturing, distribution, telecommunications, and government—including engagements with NIPDEC in Trinidad & Tobago and consulting through Robert Half. Today she pairs that depth with modern, AI-powered process analysis to help finance leaders move faster, collect more, and build receivables systems that scale.
The Methodology
A proven four-stage approach for turning a chaotic receivables function into a predictable cash engine.
Deep review of your current AR landscape—aging buckets, DSO, collector workflows, dispute volume, and policy gaps.
Identify the root causes behind slow collections and revenue leakage using data, interviews, and AI-assisted process mapping.
Redesign collections cadences, credit policies, escalation paths, and reporting so the right work happens at the right time.
Operationalize the new process, train the team, and put cash recovery and DSO improvement on a measurable trajectory.
Engagements
Client Results
Representative results from recent AR transformation engagements across healthcare, manufacturing, and distribution clients.
"Racquel rebuilt our entire collections cadence in under 60 days. Our 90+ day bucket dropped by nearly half and our cash position has never been more predictable."
"She combines real operational depth with a sharp, modern approach to process. We finally have visibility into our receivables—and a team that knows exactly what to work on each day."
"We engaged Racquel for a single audit and ended up extending her into a fractional AR leadership role. Best investment our finance organization has made."
Case Studies
32% of AR aged past 90 days; collectors working reactively from spreadsheets.
18% of AR past 90 days within 90 days; prioritized work queues and weekly KPIs.
Average days-to-collect of 62; inconsistent dunning across regions.
Standardized cadence and escalation; days-to-collect reduced to 43.
Significant balances sitting 120+ days; limited dispute resolution process.
Structured recovery workstream and dispute SLAs cleared aged exposure.
Why Work With Racquel
Decades of frontline credit, collections, and AR leadership.
Healthcare, manufacturing, distribution, telecom, and government.
Built and led teams that scale—not just point-in-time fixes.
Modern process review and pattern detection across receivables data.
Actionable steps your team can execute, not theoretical frameworks.
Reporting and insight your CFO and board can stand behind.
FAQ
Don't see your question? Bring it to the strategy call.
Book Your Session
Let's identify the gaps in your Accounts Receivable process and create a practical plan for improvement. The strategy call is complimentary and built for CFOs, Controllers, and operations leaders who want clarity fast.
Select a time that works for you.
